Shipping & Returns

(a.k.a. How We Yeet Your Gear to Your Door Because Even Rebels Need Rules, Apparently 🙄 )

Overview

Listen up, Rebels, when it comes to shipping, we don’t muck about. We’re here for fast dispatch, furious deliveries, and the occasional postal miracle.

The Gobsmack’d Turnaround – 🏁

Your gear leaves our HQ within 3 business days, which is faster than you can binge-watch half a season of Kath & Kim. Once it’s packed and ready, we hand it over to Australia Post and whisper, “Go forth and be great.” After that? It’s in the hands of the postal gods; so light a candle, say a prayer, do a little rebel dance whatever works for you.

If We Stuff Up (It Happens, We’re Human) – 📢

If there’s a hiccup on our end, you’ll hear about it first on our socials because we believe in transparency (and oversharing)

When Things Go Sideways – 😱

Misprints, Damage, or Defects – You’ve got 14 days from when your gear hits your doorstep to tell us. We’ll fix it faster than you can yell “rebel yell.”

Lost in Transit – If your order takes a scenic road trip and never shows up, let us know within 14 days of the estimated delivery date. We’ll sort it out, cover the reprint and reship, and send it again because we love you (and we hate when postal chaos wins).

When We Gotta Wash Our Hands – 🙈

If your tracking says it landed on your doorstep but has since been kidnapped by porch pirates, nosy neighbours, or a rogue magpie, sadly, we can’t replace it for free. That one’s on you, mate. (But we’ll still reprint if you want, you’ll just have to foot the bill.)

TL;DR

We ship fast. We fix what’s broken. We can’t fight your postie or chase down your neighbour’s dog who knicked your parcel, but we’ll do what we can to make things right. Now go check your mailbox like it’s Christmas morning. 🎁⚡️

Wrong Address & “Return to Sender” Policy – 📦

So, picture this: you give us an address, but your courier takes one look at it, rolls their eyes, and goes, “Nah, not today.” If your package gets booted back to Gobsmack’d HQ because of a dodgy address, don’t panic, we’ve got your back. We’ll reach out, confirm where your rebel gear is supposed to land, and then hit you up for the reshipment costs. Fair’s fair, right? We’re good, but we’re not psychic.

The Case of the Unclaimed Parcel – 🕵️‍♀️

If your order ends up chilling at the post office like it’s on a gap year, waiting for you to pick it up, and you ghost it, well… that’s on you. If it takes the long walk of shame back to us, you’ll be covering the cost of reshipping. Think of it as a small price to pay for leaving your dysfunctional merch lonely and abandoned.

The “No Returnsies” Club – 🚫

Let’s talk sealed stuff: face masks, socks, undies, or anything similar. Once they leave Gobsmack’d HQ, they’re gone forever. No take-backs, no swaps, no “but my cat didn’t like them.” Health and hygiene rules, mate, and trust us, you don’t want us reselling someone else’s socks. Those items are off to the great beyond. 🔥✨

TL;DR (Because We Know You Skim)

Wrong address? We’ll fix it, you pay for the re-ship. Didn’t pick up your parcel? We’ll resend it, but you cover the cost. Sealed goods? No refunds, no reships, no exceptions. Basically, we’ll work with you, just don’t make us play detective, therapist, and postie all at once.

Returns & Refunds Policy – 🔥

Oi Rebels, listen up! We love you, we love chaos, and we love our gear but sometimes things don’t go to plan. So here’s the lowdown on how we handle returns, refunds, and general fashion drama.

Cash Refunds? Not a Chance. – 💸

Money back? Nah, that’s boring. WE DON’T DO “refunds.” Instead, we’ll swap your threads for something else that screams you, or hook you up with store credit so you can keep the rebellion rolling.

The 14-Day Love Affair – ⏰

You’ve got 14 DAYS from the moment your order lands on your doorstep to hit us up about a return or exchange. After that? Sorry, rebel, the revolution’s moved on.

Second Chance Threads – ♻️

We don’t let good gear go to waste. Returned items get donated to charity because even imperfect threads deserve to live their best life. Think of it as giving your clothes a glow-up with purpose (and yes, Mother Earth sends us love notes for it).

No Buyer’s Remorse – 🚫

Changed your mind? Picked the wrong size because you eyeballed it instead of checking the chart? That’s on you, legend. Once you’ve joined the rebellion, there’s no crawling back to the monarchy.

Damaged Goods / Imperfect Prints – 💥

If your gear shows up looking more tragic than edgy, misprinted, damaged, or otherwise unfit for world domination, we’ve got you. Snap a pic, flick it to sales@gobsmackd.au, and we’ll sort a replacement quicker than you can shout “Rebel Yell!” ⚠️ BUT, you’ve got 14 DAYS from delivery to lodge your claim. After that, it’s no dice. We’re rebels, not magicians.

Final Word – 👊

We’re here to make sure you look chaotically legendary. If something’s gone pear-shaped, don’t sit on it, let us know and we’ll handle it.

Gobsmack’d: NO REFUNDS, NO REGRETS, JUST ROCK-SOLID CHAOS AND REBELLION. 🤘

Need help?

Contact us at sales@gobsmackd.au for questions related to shipping, refunds, and returns.

• Updated: 09/09/2025
• Gobsmack’d Admin Team
• sales@gobsmackd.au
• 0438 052 641 OR +61 438 052 641 (If Outside Australia)
• ABN: 69 561 386 581